Privacy Policy

Last updated: November 2025

1. Introduction

KvitaLife ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and postal address when you submit enquiries or request consultations.
  • Communication Data: Messages, questions, or feedback you send to us.
  • Technical Information: IP address, browser type, device information, and pages visited (collected through cookies and similar technologies).
  • Lifestyle Information: Details about your dietary habits, activity levels, and lifestyle preferences you voluntarily share during consultations.

3. How We Use Your Information

We use collected information for the following purposes:

  • To respond to your enquiries and provide requested information
  • To arrange and conduct nutrition consultations
  • To provide personalised educational recommendations about supplements and lifestyle
  • To improve our website and services
  • To comply with legal obligations
  • To send relevant information about our products and services (only with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

  • Consent: When you provide explicit consent (e.g., submitting contact forms)
  • Legitimate Interests: To operate our business and provide educational services
  • Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party companies that help us operate our website and provide services (e.g., hosting providers, email services)
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Contact information and consultation records are typically retained for up to 3 years after your last interaction with us.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Objection: Object to processing of your information
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your information
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details at the end of this policy.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your information is primarily processed and stored within the United Kingdom. If we transfer information outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

KvitaLife
23 Northumberland Avenue
Newcastle NE1 8JF
United Kingdom
Email: [email protected]
Phone: +44 191 432 50 03